Washington
Seattle
Cloud-based. In the literal sense.
Seattle is a small team with a large capacity for coffee. The weather has been participating remotely all week.
Download original photograph
Cloud Operations, Both Kinds
Life in Washington.
Seattle has four people, a fern that is doing spectacularly well, and the least dramatic status report in the company. It is a triumph. The team keeps the ordinary systems working while the rest of Zidea invents increasingly elaborate ways to describe ordinary systems.
Alex has a mug that says World’s Okayest Incident Commander. It was a gift from the team after an outage that lasted eleven minutes and generated six hours of executive commentary. The technical fix was one line. The communication plan is still being finalized.
Rain makes a fine background to concentration. So does a team that trusts one another. Neither photographs as well as the Space Needle, so we included all three.
“Nothing happened overnight. That took quite a lot of work.”
Alex OkaforDirector of Quiet Reliability
A day around here.
Check the systems before the dashboards about the systems.
Coffee is a beverage, not a personality requirement.
Hand over a calm shift. That is the achievement.
Read this month’s incident report
“The fern tipped over. Soil restored. No customer impact.” Root cause: an actual root. Corrective action: a larger pot.
Sydney is awake. The handover can wait until their coffee.
Follow the connection ↗